Quick summary: Program: Trowelo Project Tips. Message frequency varies (up to about 8 msgs/month). Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.
1. Program name and description
The text-message program is called Trowelo Project Tips (the "Program"). It is operated by Trowelo, a brand of The Nelson M Group LLC. If you opt in, we send recurring automated text messages to the mobile number you provided with confirmation of your request, general home improvement planning and cost-guide information, related service messages, and (only if you separately agree) promotional messages.
Trowelo is not a contractor, broker, lender, or referral service, and does not guarantee any cost, savings, or result.
2. How to opt in
You can join by completing the form on our Get Started or SMS Notifications page and checking one or both of the separate, unchecked consent boxes: (1) informational texts, and (2) promotional texts. We then send a welcome text. You are never required to agree to receive text messages in order to use the Services or to buy anything. Consent is not a condition of purchase.
3. Types of messages and examples
- Informational: confirmation of your request, general home improvement planning and cost-guide information, follow-up reminders about your request, and service notices.
- Promotional: new guides, seasonal project checklists, planning tips, and Trowelo news (only if you opted in to promotional texts).
| Type | Example |
|---|---|
| Welcome / opt-in confirmation (sent right after you opt in) | “Trowelo: You're signed up for Trowelo Project Tips. You'll get texts with the home improvement planning info you asked for. Msg freq varies (up to 8/mo). Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: trowelo.com/sms-terms.html” |
| Informational message | “Trowelo: We got your request for kitchen remodel planning tips in ZIP 80202. Start with our planning guide: trowelo.com/planning-guide.html Reply STOP to opt out, HELP for help.” |
We never ask you to reply with Social Security numbers, account passwords, tax documents, or payment details by text.
4. Message frequency
Message frequency varies depending on your interests, location, and your requests. Most subscribers receive no more than about 8 messages per month. You may receive additional messages when you reply to us or request information.
5. Costs
The Program is free from Trowelo, but message and data rates may apply according to your mobile plan. Contact your carrier for details.
6. How to opt out (STOP)
You can cancel at any time. Reply STOP to any message (you may also use STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT). We will send a one-time confirmation that you have been unsubscribed and send no further messages unless you opt in again. If you opted in to both types of texts, STOP ends both. You can also email us at [email protected].
7. How to get help (HELP)
Reply HELP to any message for help, or contact us at [email protected] or 888-804-9145.
8. Opting back in
If you stopped messages and want to rejoin, reply START to a previous Trowelo message or complete the opt-in form again.
9. Supported carriers and carrier disclaimer
The Program is available on most major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, and many regional carriers. Carriers and their affiliates are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your carrier and your device's capabilities and coverage. Trowelo does not guarantee that every message will be delivered or delivered on time. The Program is for U.S. numbers only.
10. Privacy and mobile information
We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties. We may share information with service providers (such as our SMS platform and carriers) solely to deliver the messages and operate the Program. See our Privacy Policy.
11. Your responsibilities
You confirm that you are the subscriber or customary user of the mobile number you provide and are authorized to consent to messages on it. Please tell us if your number changes. Text messages are not encrypted, so please do not include sensitive personal or financial information in replies.
12. Limitation of liability and disputes
The disclaimers, limitation of liability, and dispute-resolution provisions (including arbitration and class-action waiver) in our Terms & Conditions apply to the Program. To the extent permitted by law, Trowelo, The Nelson M Group LLC, and our service providers are not liable for any delay, failure, or misdelivery of messages, or for any damages resulting from messages sent in accordance with your consent.
13. Changes to these SMS Terms
We may modify these SMS Terms. We will post updates with a new "Last updated" date, and where required we will request your renewed consent.
14. Contact
Trowelo, a brand of The Nelson M Group LLC14210 Culver Drive, Irvine, CA 92604
Email: [email protected]
Phone: 888-804-9145